Maven-Era

How long does shipping take?

Pre-ordered items are made-to-order and require time for production and preparation. All pre-orders will have an estimated wait time of up to 90 days from the date of purchase. This includes:

• 60-70 days for mass production
• 10-20 days for quality checks, packaging, and shipping

We Understand 90 Days Isn’t Ideal, But It’s for the Best
At Mavenera, quality is our top priority. A 90-day wait is expected for pre-orders, this process ensures that every piece meets our high standards. Additionally, this approach minimizes the risk of payment holds or unexpected delays, so your order reaches you as seamlessly as possible.

We want to emphasize that this is not a trend we plan to continue. We’re working diligently to streamline our processes for future drops. We appreciate your patience and trust—because good things truly come to those who wait.

Thank you for supporting our journey. Your loyalty means the world to us!

What happens if my order is damaged in transit?

Please refer to our Refund Policy

Do you offer international shipping?

Yes, We Offer International Shipping
we’re proud to offer international shipping so that our community can access our products no matter where they are in the world.

Shipping costs vary depending on your location and will be calculated at checkout. We strive to offer competitive rates while ensuring your order is delivered safely and efficiently.

If you have any questions about shipping to your region or would like further details, please don’t hesitate to reach out to our support team. Thank you for your support, no matter where you’re located

How do I track my order?

You will receive a tracking number via email or text message once your order has shipped. Use this tracking number to monitor your shipment’s progress directly through the carrier’s website.

Can I cancel or change my order?

Yes, you can cancel or make changes to your order. However, before doing so, we recommend reviewing the refund and return section of our return policy to ensure a smooth process.

What is your return policy?

• Return Window: Returns are accepted within 30 days of receiving your order.
• Conditions: Items must be in their original condition—unworn, unwashed, and with all original tags and packaging intact.
• Refund Process: Once we receive and inspect your return, we’ll issue a refund to your original payment method. Refunds may take 5–10 business days to process, depending on your financial institution.

How do I initiate a return?

To initiate a return, please follow these steps:

1. Contact us at y.t.mclothingbrand@gmail.com with your order number and reason for the return.
2. We’ll provide you with a return authorization and instructions for shipping your item(s) back.
3. Ship your return using a trackable method to ensure it reaches us safely.

How do your clothes fit?

Our clothes are designed for a true-to-size fit, but the fit may vary slightly depending on the style. We recommend checking the detailed size chart for each product to find the perfect fit for you.

Do you have a size chart?

Yes! Each product has its own size chart, which you can view by clicking the “Size Chart” link on the product page. This chart provides detailed measurements to help you choose the right size.

What if the item doesn’t fit?

If your item doesn’t fit, don’t worry! You can return or exchange it in accordance with our return policy. Refer to the Orders & Returns section for details on how to initiate a return or exchange.

How can I measure myself?

To find your best fit, follow these simple steps:

1. Chest: Measure around the fullest part of your chest, keeping the tape horizontal.
2. Waist: Measure around the narrowest part of your waist.
3. Hips: Measure around the fullest part of your hips, keeping the tape horizontal.
4. Inseam: Measure from the top of your inner thigh to the bottom of your ankle.

For the most accurate results, use a flexible measuring tape and measure close to your body without pulling too tight.

What payment methods do you accept?

We accept a variety of payment methods to make your shopping experience convenient, including:

• Major credit and debit cards: Visa, MasterCard, American Express, Discover
• PayPal
• Digital wallets: Apple Pay, Google Pay
• (Optional: List any other payment methods or country-specific options)

Is my payment information secure?

Absolutely. Your security is our top priority. All transactions are processed through a secure payment gateway with SSL encryption, ensuring your payment details are safe and protected. We do not store your credit card information on our servers.

Do you offer any payment plans?

Yes, we offer flexible payment options through Shop Pay Installments. These plans allow you to split your purchase into manageable payments over time. Eligibility and terms will be displayed at checkout.

What currencies do you accept?

Our store primarily operates in USD, but we also accept payments in other currencies depending on your location. The currency will be automatically adjusted based on your region during checkout.